Careers
Profile: Travel Sales and Support Consultant
Job Description
Location: Chandigarh Tricity Region, India
Shift: US/Canada Time Shift (EST time zone)
About Solstice Veridian:
Solstice Veridian is looking for passionate and experienced Travel Specialists to join our team and support our partner, a niche travel agency dedicated to providing exceptional service to Canadian clientele.
About the Role:
In this role, you’ll leverage your travel expertise and customer service skills to create unforgettable travel experiences for our clients. You’ll seamlessly blend ticketing and customer support with a consultative sales approach, ensuring clients not only have a smooth travel journey but also find the perfect vacation package to suit their needs.
Responsibilities:
- Travel Expertise:
- Assist clients in arranging international tickets from Canada to US/India and vice-versa, drawing on your knowledge of destinations, attractions, activities, and travel logistics.
- Stay up-to-date on travel trends, visa requirements, and Canadian tourism offerings.
- Research and propose customized itineraries based on client preferences and budget.
- Ticketing & Customer Support:
- Handle ticket inquiries via Apollo/Galileo, WhatsApp, Telus Business Connect, Email, and Social Media platforms.
- Provide timely and accurate responses to customer inquiries regarding bookings, pricing, availability, and any other travel-related concerns.
- Assist clients with booking flights, tours, accommodations, and other travel arrangements.
- Process payments and manage after-sales support for booked trips.
- Maintain detailed records of customer interactions and transactions as per company standards.
- Sales & Client Relationships:
- Identify upsell and cross-sell opportunities for ticketing, insurance, car rentals, tours, and activities.
- Cultivate strong client relationships through clear communication, personalized service, and proactive problem-solving.
- Exceed client expectations by exceeding their initial requests and creating memorable experiences.
- Teamwork & Communication:
- Collaborate with team members to address inquiries, ensure customer satisfaction, and share travel expertise.
- Communicate effectively with clients in Punjabi, Hindi, and English languages (written and verbal).
- Adhere to company policies and procedures, maintaining high-quality standards.
Requirements & Qualifications:
- Minimum 1 year of experience in the travel industry (agency or related field)
- Strong understanding of travel destinations, attractions, and activities, particularly in Canada
- Proficiency in using Apollo/Galileo or similar airline reservation systems
- Excellent communication and interpersonal skills, with a focus on building rapport and exceeding client expectations
- Proven sales experience a plus
- Strong attention to detail and accuracy in data entry and record-keeping
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
- Flexibility to work in US time shifts
- Must be based in the Chandigarh Tricity region, India
Benefits:
- Competitive salary package
- Opportunities for career growth and development in the travel industry
- Training and support to enhance your travel knowledge and sales skills
- Positive and collaborative work environment
